Frequently Asked Questions

When will I receive my ticket refund?

Where can I find the train schedule?

No tickets are available. What should I do?

Why has my seat direction changed on my ticket?

I was charged, but I didn't receive my ticket. What should I do?

How Is a Child's Age Determined?

How can I use the student discount?

Can I modify an already purchased ticket?

Why can't I complete my ticket payment?

Where can I find my purchased ticket?