I was charged, but I didn't receive my ticket. What should I do?

If your payment was successfully processed but you did not receive your electronic ticket, this may be due to a temporary technical issue with the Georgian Railway online service or the payment processing system.
First, please check the following:

• Your Spam or Junk email folder.
• The email address you provided when purchasing the ticket.

These cases are rare and usually do not indicate a problem. Your booking information is securely stored in the system, and your transaction is not lost.
If you still have not received your ticket, please contact our support team. Our operators will promptly verify your payment and either resend your ticket or assist you in resolving the issue as quickly as possible.