Passenger Conduct Rules and Responsibilities

Smoking tobacco and consuming alcoholic beverages on board the train is prohibited.

It is forbidden to board or travel under the influence of alcohol and/or narcotic substances, to violate travel rules and public order, to consume alcoholic drinks, or to disturb other passengers. In such cases, the carriage attendant/service operator or other authorized railway staff may refuse transportation or request the passenger to leave the train. In case of disobedience, police officers may intervene. The travel fare and baggage fee are not refunded to such passengers.

Passengers on board the train are obliged to follow accepted rules of conduct and ethics. The use of electronic devices in a way that disturbs other passengers is prohibited. In such cases, passengers are requested to use headphones.

Please note that if a passenger violates the above-mentioned rules and conditions, the carriage attendant (service operator) or other responsible person is authorized to refuse transportation or require the passenger to leave the train at the nearest station.

This document may be subject to changes and additions; therefore, passengers are obliged to review the consolidated version of this document before purchasing a ticket.

For additional information, please contact us via email at info[at]matarebeli.ge or visit our website and use the online chat to connect with an operator (working hours: 10:00–19:00).